Quality policy

JSC Aloqabank has been recognized as compliant with the requirements of the ISO 9001:2015 standard for international quality management systems

AT “Aloqabank” successfully passed an audit conducted by Germany's TÜV International Certification  organization based on the requirements of the ISO 9001:2015 standard for international quality management systems, and it was concluded that JSC “Aloqabank” would be issued a DIN EN ISO 9001:2015 certificate in the field of “Banking Services.”

The ISO 9001:2015 certificate for the international quality management system aims to meet all customer and stakeholder requirements while striving for continuous improvement in quality across all branches of the bank.

Quality Policy of The Bank

the bank has defined the following key directions and objectives to achieve its main quality goals:

a) Improve corporate governance by implementing international management principles and methods and introducing the National Corporate Governance Code;
b) Enhance the risk assessment and management system;
d) Ensure an increase in the bank's capitalization level through the growth of its charter capital and net profit;
e) Continuously work to increase the number of customers and improve the share of a quality customer base;
f) Increase the share of retail services;
g) Financially support small businesses and private entrepreneurship;
h) Accelerate the financing of projects aimed at increasing investment activity and modernizing production, technical, and technological re-equipment;
i) Automate service processes by implementing modern information technologies (IT) to improve the quality of effective banking services and management;
j) Continuously improve staff engagement methods (teamwork), corporate culture, and incentive systems, as well as enhance employee qualifications and attract highly qualified specialists;
k) Form a high bank image, develop public relations, and implement a marketing strategy in accordance with the bank's strategy by widely using modern marketing and public relations methods.

Results of the Assessment Of The Corporate Governance System of JSC Aloqabank