“Mystery Customer” inspection: service quality reviewed in Jizzakh Region
In order to objectively assess the quality of customer service and prevent corruption, “Mystery Customer” activities are being actively continued across the AloqaBank system.
The latest reviews were carried out at banking service points in Jizzakh Region. As part of the exercise, a total of 7 service points in the region were covered and 7 special visits were organized.
During the exercise, the following key aspects were analyzed:
- Employees’ compliance with customer service standards and the process of providing professional advice on products;
- Ensuring openness and impartiality in relations with customers;
- Preventing personal interest in the performance of official duties, observing ethical rules, and preventing corruption risks.
The “Mystery Customer” method makes it possible to identify and eliminate potential shortcomings and corruption risks at an early stage. Our goal is to continuously improve service quality and further strengthen our customers’ trust in the bank.
