AloqaBank management has reviewed the comments shared on social media by user “Nahida Fazel” regarding the customer service process at our bank centers.

The Bank values every customer’s feedback, and the quality of service as well as staff communication culture remain key priorities.

An internal review is currently being conducted regarding the situation. We sincerely apologize to the customer for any inconvenience caused. The AloqaBank team continues to implement systematic measures to enhance customer service culture, reduce waiting times, and further improve service processes at our bank centers.

Every customer’s suggestion and remark is important to us and contributes to the continuous improvement of our banking services.